CONTACT & FAQ

General:

Do you ship internationally?
Yes! We ship to 50+ countries around the world.

 

When will my order ship?
All of our orders are processed and shipped within 1 business day.
 
When will I receive my order?
Due to high demand, please allow up to 4 weeks for your order to arrive.

 

What is your return policy?
Please refer to our return policy page

 

What do I do if I never received my order?
If more than 6 weeks has passed and you still haven't received your order, please contact us at info@bpetsmart.com or fill out the contact form below.

 

What do I do if received a defective order?
If your order is defective or wrong, please contact us at info@bpetsmart.com or fill out the contact form below. We will make every attempt to satisfy you!

 

Where are you located?
BPetSmart was established in 2001, and is located in Australia.

LED Collar:

How bright is the LED Collar?
The LED Collar is visible from up to 1,400 feet (~430m)

 

Is it waterproof?
Yes! The LED Collar is 100% waterproof.

 

How do I make sure I order the right size?
Please refer to our sizing guide located on the product page.

 

How do I recharge my LED Collar?
The LED Collar uses CR2032 button batteries, which are readily available at all convenience stores and supermarkets. 

 

How long does the LED Collar last for?
The LED Collar on average will last for 3 months until it needs new batteries.

 

Is it durable?
The heavy-duty nylon and stainless steel ring is designed to withstand all environments.

 

Can't find your answer in our FAQ? Send us a message!